Shipping Policy

Last Updated: June 2025

Thank you for choosing Spex3D as your trusted supplier for 3D printing materials and accessories. We are committed to delivering your order safely, promptly, and reliably—wherever you are in the world.

🌍 Where We Ship

We ship worldwide to most countries and regions. Our main customers include:

• 3D print farms

• Distributors and resellers

• Small to medium-sized businesses

To check shipping costs to your country or request a special shipping arrangement, please contact our sales team at amber@spex3d.com.

🚚 Shipping Methods & Delivery Time

We work with trusted logistics providers such as DHL, FedEx, UPS, EMS, and dedicated freight forwarders to ensure safe and efficient delivery.

📦 Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• For high-volume or customized orders, additional time may be required. We will notify you in advance if that’s the case.

🧾 Duties, Taxes & Customs

• International shipments may incur customs duties, VAT, or import taxes as required by your local government.

• These charges are not included in the product or shipping prices and are the buyer’s responsibility.

• If you have specific invoice requirements or customs clearance preferences, please inform us before shipment.

🛡️ Shipping Insurance & Responsibility

• All items are carefully packed to reduce the risk of damage during transport.

• Once an order has shipped, ownership and liability transfer to the buyer. We are not liable for delays or losses caused by the carrier or customs.

• If your shipment is lost or arrives damaged, notify us within 3 business days, and we’ll help file a claim and coordinate any applicable solutions.

🔍 Tracking Your Order

• A tracking number will be sent to your email once your order has shipped.

• You can track the shipment directly on the carrier’s website or contact our support team for assistance.

🚫 Undeliverable or Refused Shipments

• If a package is returned due to an incorrect address, unclaimed delivery, or customs refusal, we can reship the order at the buyer’s expense.

• If a refund is preferred, the original shipping fee is non-refundable, and a restocking fee (10–15%) may apply.

📬 Questions or Special Requests?

We’re happy to assist you with:

• Custom shipping quotes for bulk or palletized orders

• Use of your own freight forwarder or export license

• Any pre-shipment coordination needs

Email: amber@spex3d.com

WhatsApp: +86 157 9641 6832

Spex3D – Your Global 3D Printing Partner